Neurosurgery Quality Improvement and Patient Safety Program
Our Vision
The vision of the Department of Neurological Surgery’s Quality Improvement and Patient Safety is to provide the safest and highest quality patient care based on the principles of clinical, operational, and academic excellence with the overall aim of being a national leader in neurological surgery quality and patient safety. Since the inception of the program in 2011, we have convened a multi-disciplinary team of faculty members, residents, nurse practitioners, physician assistants, clinic practice managers, nurses, pharmacists, Infection Control specialists, Service Excellence liaisons, and Medical Center quality improvement and service line representatives through a multitude of initiatives aimed at improving the quality of patient care and the patient experience at UCSF Medical Center.
Our Neurosurgery Quality and Safety Program has five primary aims:
To Provide High Quality Care
To Provide Safe Care
To Provide Patient-Centered Care
To Provide Efficient Care
To Maintain Academic Excellence
Providing High Quality Care
We aim to:
Decrease mortality rates
Decrease readmission rates
Decrease craniotomy and spine surgical site infection rates
Reduce hospital acquired conditions such as post-op venous thromboembolism, urinary tract infections, ventilator associated pneumonias, central line infections, pressure ulcers and falls
Providing Safe Care
We aim to:
Monitor all adverse events and deaths and provide root cause analysis when warranted
Reduce medication errors
Provide safe OR care
Investigate patient safety events reported by multi-disciplinary team members
Providing Patient-Centered Care
We aim to ensure the best possible experience by:
Improving communication between providers and patients
Responding to patient concerns and giving time and space for answering patient questions and concerns
Providing a safe and comfortable hospital experience for patients
Improving communication between multi-disciplinary team members
Providing Efficient Care
We aim to:
Provide a smooth and efficient discharge process
Prioritize early mobilization and feeding post-operatively
Reduce unnecessary laboratory and radiological testing
Maintaining Academic Excellence
Our Neurosurgery housestaff:
Lead author a quality/safety publication before graduation
Participate in the annual housestaff incentive project, leading to improvement in areas such as documentation of neurosurgical drains, ICU rounding practices, and delirium management in post-op patients
Participate in a quality and safety curriculum that includes patient communication workshops, quarterly lunchtime seminars, and a quality and safety orientation every July
Our Tools
Quarterly Attending Dashboards: these dashboards are disseminated to the attendings quarterly to give them personalized data about their metrics, including mortality, infection rates, and lengths of stay
Quarterly Attending Quality Meetings: we meet with the Neurosurgery attendings quarterly to deep dive into the departmental quality data and discuss one aspect of quality or safety
Unit Based Leadership Teams (UBLT): Our multi-disciplinary Unit Based Leadership teams meet weekly to discuss quality initiatives on the Neuro units
Patient Experience
Improving Patient Communication: Residents receive intensive training from the Center for Enhancing Communication in Health Care to hone their patient communications skills, and attending physicians receive quarterly reports of their patient communication data. In addition, unit based initiatives are underway to improve nursing communication of medications to patients and to address other patient experience issues.
Current Initiatives
ERAS Crani pathway: Our ERAS Crani pathway is piloting in February 2019, and is a novel “Enhancing Recovery After Surgery” pathway that standardizes high quality care at pre-op, intra-op and post-op stages with an emphasis on optimizing medications and early feeding and mobilization post-operatively.
Opioid Stewardship: We are working with UCSF Health to ensure that we are following evidence-based guidelines for dispensing opioids. Our providers are verifying home opioid regimens before prescribing them and we are working on ensuring that every patient discharged on high morphine equivalents receives naloxone on discharge
Spine Pathway: We are working with our Orthopedics Spine colleagues to standardize spine surgical care across specialties and standardize pain medication regimens on discharge.
Reflect is quarterly Quality and Safety Newsletter that updates members of the department on the various projects and initiatives that we are involved with.